I accept all major credit cards and payments made through PayPal.
I will not start on a design until the item has been paid in full.
TURN AROUND TIME FOR ALL DRINKWARE IS 1-2 WEEKS. Unless you purchase a rush order, in which the order will be shipped within 3-7 days.
All DRINKWARE ships USPS Priority 2-3 day shipping. I ship daily MON-FRI and occasionally SAT of every week.
You will receive tracking information as soon as the package ships. Please give 24-48 hours for tracking to update before contacting me.
If any product is damaged while in route to you I will replace the product or refund your money, but you will need to contact me no later than 48 hours after the product has arrived at your doorstep.
Please allow up to 2-4 weeks for replacement.
Please follow the steps I have outlined on each listing when purchasing. I use those notes to create and design each order.
If you don't leave a note upon checkout the order will come as pictured in the listing.
If some color choices are missing from the note I will choose what looks and matches best.
I send proofs of custom designs, and I will contact you if I have any questions about your order specs or if some of the notes are unclear. :) If you don't hear from me it just means that I understood your order and it is being made to perfection.
I'm also always open to having a convo with you before or after you order (about your order) if you initiate one with me. I am here to answer any questions you may have or if you just want reassurance that I rececied your order and undestand it well. Just remember to give me a little time to respond since I work 8-5 every day solely on orders, and respond to messages at night after my family goes to bed.